Delivery Services
Tiles Unlimited offers reliable and efficient delivery service options from local delivery with our in-house truck, porcelain slab transport, 3rd party courier / UPS service or nationwide freight we’ve got you covered.
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📲 Call: 718-894-8300 ext. 2 or ✉️ email: info@tilesunlimitedny.com. Please inspect your order upon receipt. All claims for damage and shortages must be made within 5 days from the date the goods are received. Click here for more information about damage and additional important information.
LOCAL / NY METRO AREA DELIVERY
We provide delivery with our own box truck to NYC's 5 boroughs, Long Island, Westchester, parts of eastern NJ, and southern CT. Exclusively delivered by our in-house driver with palletized liftgate service included. Fees vary by zip code. For areas outside this zone, see "Nationwide Delivery (3rd Party Freight)" below.
For insurance purposes, we do not deliver inside your property.
All deliveries are curbside. Our driver will make an attempt to place the pallets as close to the entrance as possible, provided there is a paved and accessible path for our power jack. If conditions allow, we can also place the pallet inside a garage or, in the case of apartment buildings, as close to the building’s freight lobby as possible.We do not place pallets on grass, dirt, or any unpaved surfaces that may compromise safety or equipment operation.
If you do not have a garage or secure place for us to leave your pallets, we strongly recommend scheduling your delivery when your contractor is onsite to assist with moving the tiles into your property.
Deliveries are made Monday through Friday, typically between 8 AM and 2 PM.
We will text the delivery point of contact the afternoon prior with a 2-hour time window.
While we do our best to stay on schedule, delays may occur due to traffic, weather, or circumstances beyond our control. In the event of a delay, our driver is instructed to contact the recipient directly.
PORCELAIN SLABS DELIVERY
Porcelain slabs require specialized handling due to their size, weight, and fragility.
Slab deliveries require our driver and a dedicated helper to ensure safe handling and placement.
Slab deliveries incur additional charges, which vary by county and delivery conditions.
Slabs are typically delivered on a wooden A-frame and offloaded manually at the job site by our team.
You must ensure a clear, unobstructed path from the truck to the drop-off point for safe and efficient placement.
Slabs will be placed in the nearest safe location between the truck and your property, at the discretion of the delivery team. We do not deliver indoors. If conditions allow, we can also place the slabs inside a garage or, in the case of apartment buildings, as close to the building’s freight lobby as possible.
If you do not have a garage or secure place for us to leave your pallets, we strongly recommend scheduling your delivery when your contractor is onsite to assist with moving the tiles into your property.
If the A-frame is left on-site, a minimum $600 refundable deposit will be required. The deposit will be refunded once the A-frame is returned to the Tiles Unlimited warehouse in good condition.
Local Third-Party Delivery (UPS / Courier Service)
For select local orders, we may use courier services such as Roadie, UPS or other trusted providers when in-house delivery is unavailable or not required.
Typically used for smaller orders or time-sensitive deliveries.
Delivery is curbside only — third party services will not enter homes or businesses. Fees vary based on item size, weight, destination and urgency.
Service availability depends on courier coverage and scheduling. Tracking info is usually provided once the items are picked up by and can be shared with the customer.
Nationwide Third-Party Freight
For orders outside our local delivery area, we ship via LTL freight carriers.
Orders are palletized and secured for transport.
Liftgate and appointment service included unless otherwise requested.
Curbside delivery only — no inside delivery or unloading assistance.
Customers must ensure the site is accessible by freight truck.
Freight rates are based on weight, destination and delivery conditions.